Job Title: Quality Analyst (International BPO)

Company: Teleminds Infotech

Location:Megatherm Tower,8th Floor, Salt Lake Sector V, Near SDF More, Kolkata-91.

Job Overview

Teleminds Infotech is hiring a Quality Analyst to join our growing team

Eligibility Criteria

- Age: 20–30 years
- Candidates must be residing in or around Kolkata
- Must have excellent verbal and written English communication skills
- Should not be pursuing any full-time or part-time education
- Freshers are welcome to apply
- Candidates with experience in International Call Center/BPO will be preferred

Roles & Responsibilities

- Monitor and evaluate customer interactions in call to ensure quality standards are met
- Conduct call audits and provide constructive feedback to agents
- Identify process improvement opportunities




- Work closely with operations and training teams to improve overall performance

Shift Timings

The role requires working in rotational shifts based on business requirements:

- 8:00 AM – 6:00 PM
- 3:00 PM – 12:00 AM (Male candidates only)
- 6:00 AM – 3:00 PM

Weekly Off: Sunday (Fixed)

Salary

- Freshers: ₹16,000 – ₹18,000 per month
- Experienced Candidates: Up to ₹25,000 per month (based on experience and interview performance)

Benefits

- Pick-up and drop facility available as per shift timing
- Fixed Sunday off
- Growth opportunities in a qualified international BPO environment.

CALL FOR IMMEDIATE INTERVIEW AND JOINING HR SHRINAYANA ((phone hidden))

📌 Quality Analyst (Kolkata)
🏢 TELEMINDS INFOTECH
📍 Kolkata