? Hiring: Tele-Counsellor? Location: Mayapuri, Delhi

? Department: Sales / Customer Engagement

? Employment Type: Full-Time

? Salary: ₹20,500 – ₹38,000 per month

? Qualification: Graduate / Undergraduate

? Experience: 0–4+ Years

? Experience-Wise Salary StructureExperienceSalaryFresher₹20,500/month6 Months – 1 Year₹25,000/month1.3 – 2 Years₹28,000/month2 – 3 Years₹32,000/month3 – 4 Years₹35,000/month4+ Years₹38,000/monthJob SummaryWe are looking for a confident, enthusiastic, and customer-focused Tele-Counsellor to connect with prospective customers over the phone, understand their requirements, provide appropriate guidance, and convert leads into successful business opportunities.

- Key ResponsibilitiesMake outbound calls to prospective customers and leads.
- Understand customer requirements and provide relevant information.
- Explain products/services, features, benefits, and processes clearly.
- Counsel customers and convert leads into successful opportunities.
- Conduct regular follow-ups with prospective customers.
- Handle customer queries professionally and provide appropriate solutions.
- Maintain accurate customer and call records in CRM.
- Achieve daily, weekly, and monthly calling and conversion targets.




- Coordinate with the sales team for lead conversion and customer onboarding.
- Build strong customer relationships and ensure a positive customer experience.
- Required SkillsExcellent verbal communication and interpersonal skills.
- Strong counselling and convincing abilities.
- Good listening and customer-handling skills.
- Robust follow-up and relationship-building skills.
- Target-oriented and self-motivated approach.
- Basic computer/CRM knowledge.
- Ability to work in a target-driven environment.
- EligibilityGraduate/Undergraduate candidates can apply.
- Freshers with good communication skills are welcome.
- Candidates with experience in Telecalling, Telesales, Inside Sales, Customer Support, Counselling, or Lead Generation will be preferred.
- Key Performance Indicators (KPIs)Calling & Follow-up Targets
- Lead Conversion Rate
- Customer Engagement
- Sales Achievement
- Customer Retention/Satisfaction
- Daily/Monthly Target Achievement

Candidate ProfileThe ideal candidate should be confident, persuasive, energetic, and comfortable interacting with customers over the phone. Candidates with strong communication skills and a passion for sales/customer engagement are encouraged to apply.

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