To drive sales capability, customer experience and retail performance across the region by building product expertise, selling skills, leadership capability and consistent execution across jewellery stores.

The role acts as a strategic L&D; business partner to Regional Business Managers, Store Managers and Store Leadership, translating business priorities into measurable capability interventions.

Key Responsibilities

1. Business Partnership & Capability Strategy

- Partner with Regional Business Managers, Store Managers and Store Leadership to identify capability gaps impacting business performance.
- Translate sales, customer and business priorities into targeted learning interventions.
- Participate in business reviews and provide people capability insights and recommendations.
- Connect Capability Behaviour Customer Experience Business Outcome.

2. Retail Training & Sales Capability

- Design and deliver training on:
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- Jewellery Product Knowledge
- Gold, Diamond & Precious Stones
- Jewellery Styling & Occasion Selling
- Customer Engagement & Need Discovery
- Selling, Upselling & Cross-selling
- Objection Handling & Negotiation
- Customer Experience
- Conversion & Average Transaction Value
- New Product / Collection Launches
- Retail Processes & Compliance
- Conduct classroom, virtual, shop-floor and OJT interventions.
- Build practical learning using role plays, simulations, case studies and real retail situations.

3. Jewellery Product & Selling Expertise





- Build robust capability in gold, diamonds, colour stones, jewellery categories, craftsmanship, settings, collections and product propositions.
- Enable Retail Sales Officers to confidently communicate product features, benefits, differentiation and value.
- Coach teams on converting product knowledge into customer-centric selling conversations.

4. Shop-Floor Coaching & Performance Improvement

- Spend significant time on the shop floor observing customer interactions and sales behaviours.
- Conduct Gemba / store visits, mystery shopping reviews and sales observations.
- Provide structured coaching and feedback to RSOs and Store Leaders.
- Identify behaviour gaps and create individual/team development plans.
- Follow up training through reinforcement, coaching and on-the-job practice.

5. Leadership Development

- Build capability of Store Managers, Floor Managers and Team Leaders in:
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- Coaching & feedback
- Performance management
- Team engagement
- Sales leadership
- Business acumen
- People development
- Develop Store Leaders as capability multipliers and internal trainers.

6. Training Effectiveness & Business Impact

- Measure learning effectiveness using Kirkpatrick / business impact principles.
- Track training impact through metrics such as:
-

- Conversion
- Customer experience
- Cross-sell / upsell
- Training certification
- Behaviour adoption

📌 Retail Sales Officer (Chennai)
🏢 Titan Company
📍 Chennai