Key Responsibilities:

- Handle customer queries and requests through email.
- Provide accurate information and appropriate resolutions to customer concerns.
- Draft professional, clear, and grammatically correct email responses.
- Understand customer issues and coordinate with internal teams for resolution when required.
- Maintain proper documentation of customer interactions and case updates.
- Ensure timely responses and follow-ups on pending queries.
- Follow company policies, standard operating procedures, and quality guidelines.
- Maintain customer confidentiality and data accuracy.
- Meet assigned productivity, turnaround time (TAT), and quality standards.

Eligibility Criteria:

- Minimum qualification: 12th pass or graduate, depending on the process requirement.
- Good written English communication skills.
- Basic computer knowledge and familiarity with email applications.
- Valuable typing speed and accuracy.
- Ability to multitask and manage multiple customer queries.
- Freshers and experienced candidates may apply, depending on the requirement.

📌 Customer Support Executive (Bengaluru)
🏢 Earlyjobs
📍 Bengaluru