JOB DESCRIPTION

Req ID: 389610

We are currently seeking a Helpdesk Senior Manager - People Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

General Duties and Responsibilities:

In these roles you will be responsible for:
Responsible for SLA’s & KPI’s
Responsible for customer/stakeholder relationship management.
Analyze the problem with the team and counterparts and suggest a solution
Responsible for Service Improvement plans and Continuous improvement plans.
Responsible for Cost Savings and Productivity Improvement initiatives
Participate in business/people related projects
Demonstrates exceptional organizational skills.
Demonstrates ability and success working in a team environment.
Exhibits passion and alignment with our vision, values & operating principles.
Provide cross functional support
Managing 24x7 Operations
Responsible for the performance of the teams, team leads
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
Responsible for upskilling / cross skilling team members
People attrition management.
Requirements for this role include:
Must have 8 plus solid years of Service Desk experience, 2 years in managing delivery for service desk.
Sound Industry Domain Knowledge
Strong Communication & Presentation skills
People Management skills

Stakeholder management.

Budget / Cost pyramid management

Transition management

Project management

Exceptional listening abilities and detail oriented

Demonstrates the ability to multi-task.

Ability to work in heterogeneous workplace

Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.

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• Provides direct supervision to a large team of operational,



production, sales, service or administrative team members, or a small staff of professional-level team members.
• Work is guided by operational and project objectives.
• Sets and communicates clear expectations for work outcomes and manages performance.

• First-level leader of non-exempt, exempt and first- level Supervisors.
• Provides guidance and recommendations that drive results to improve business processes and client service delivery.

• Manages the coordination of activities of a section or group with responsibility for results in terms of costs, methods, and team members.
• May lead cross functional projects or processes.

• Typically requires 8-10 years relevant experience. Includes 1-3 years managerial/ leadership experience.
• Graduate degree preferred.

• Experienced leadership and team building skills.
• Experienced project management skills.
• Moderate knowledge of product lines, technical knowledge.
• Strong client service skills.
• Experienced in developing and leading a team to deliver key business results.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.;

📌 Helpdesk Senior Manager - People Manager (India)
🏢 NTT
📍 India