Job Summary

:

The Customer Care Advocate provides essential support across pre/post-sales, ensuring a smooth order management, service scheduling, customer communication. You will handle inquiries, managing orders and returns, coordinating deliveries, and maintaining accurate records, problem-solving skills, communication are important.

You will report to the Team Leader, Customer Care and have a hybrid schedule working in Noida, India.

Your Responsibilities:

- Respond to customer and internal inquiries regarding orders, returns, replacements, and equipment details.
- Order / Order Return maintenance, supply schedules, and customer/distributor coordination.
- Schedule calls and follow up on service requests.
- Handle requests for company materials and documentation.
- Maintain accurate records of returns, pricing updates, and order changes.
- Ensure customer communication/partners.
- Handle customer calls, email and phone calls with promised turnaround time.

The Essentials - You Will Have:

- Bachelor's degree in Business Administration, Commerce,or any other field.
- Additional certifications in Customer Service, Supply Chain, or Customer Relation Management tools.
- Prior experience in customer support or order management preferred,



3 ~ 4 years.
- Proficiency in Customer Relation Management)and ERP systems (e.g., SAP, Oracle)
- Customer-focused mindset with problem-solving skills
- Work collaboratively across teams.
- Basic Knowledge in Power BI.

The Preferred - You Might Also Have:

Experience in SAP SD, Salesforce, Oracle.

What We Offer:

Our benefits package includes …

- Comprehensive mindfulness programmes with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development

.. and other local advantages!

#LI-Hybrid

#LI-DB2

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

📌 Customer Care Rep (India)
🏢 Rockwell Automation
📍 India