Job Description

REQUIREMENTS:

- Experience: 7+ years in Service Now development
- Strong experience in Service Now SPM, CSM, and ITSM modules
- Hands-on experience with Service Now Service Portal and Integrations
- Strong experience in designing, developing, and implementing Service Now solutions across enterprise environments
- Experience in gathering business requirements and translating them into scalable technical solutions
- Strong knowledge of Service Now platform architecture, configuration, and customization
- Hands-on experience with Service Now scripting, including Business Rules, Client Scripts, UI Policies, and UI Actions
- Experience with Jelly Scripting and AngularJS
- Experience in developing and maintaining integrations with third-party and enterprise applications
- Strong understanding of Service Now development best practices and governance
- Experience in component integration testing and troubleshooting
- Solid analytical, problem-solving, and debugging skills
- Excellent communication and stakeholder management skills
- Experience in ITOM, GRC, or HRSD modules will be an added advantage
- ITIL knowledge is preferred

RESPONSIBILITIES:

- Work with global teams to implement and enhance Service Now solutions across multiple locations
- Provide technical expertise for Service Now development, primarily within SPM and CSM modules
- Design, develop,



and maintain Service Now integrations with enterprise applications
- Understand business requirements and support process standardization through effective platform design
- Develop, configure, and customize Service Now applications and workflows
- Create scalable technical solutions aligned with business objectives and platform best practices
- Configure and customize Service Now using UI Policies, UI Actions, Business Rules, and Client Scripts
- Develop solutions using Jelly Scripting and AngularJS where required
- Perform component integration testing and support end-to-end solution validation
- Troubleshoot and resolve application, integration, and platform-related issues
- Collaborate with business stakeholders, functional teams, and technical teams to deliver high-quality solutions
- Ensure adherence to Service Now development standards, governance, and security best practices
- Participate in design reviews and provide recommendations for platform improvements
- Support Service Now platform upgrades, enhancements, and continuous improvement initiatives
- Contribute to the successful implementation and adoption of Service Now modules across the organization

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

📌 Senior Staff Engineer, ServiceNow(HRSD,ITSM,SPM) (India)
🏢 Nagarro
📍 India