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What we are looking for
Role: Nexthink Engineer
Experience Range: 7 to 15 Years
Location: Chennai, Noida
Must Have:
1.Nexthink Platform Management
• Experience in implementation, configuration, and administration of the Nexthink platform, ensuring optimal performance and integration with enterprise systems.
• Manage platform upgrades, patches, and version enhancements in coordination with vendor support.
• Maintain role-based access, data sources, and connectors as per compliance and security policies.

2. Dashboard and Visualization
• Design and develop custom Nexthink dashboards, campaigns, and score definitions tailored to operational KPIs and user experience goals.
• Leverage Nexthink to build executive-level and operational dashboards for IT, HR, and business stakeholders.
• Automate recurring reports and visual insights on DEX health, device stability, and performance trends.

3.



Use Case Development
• Implement Out-of-the-Box (OOTB) and custom use cases to monitor critical metrics such as login time, application crashes, network latency, patch compliance, and system responsiveness.
• Develop custom scripts and remote actions to automate issue detection and remediation workflows.
• Partner with automation and AI teams to integrate Nexthink events into self-healing workflows via ServiceNow, Power Automate, or Python-based automation.

4. Experience Monitoring & Incident Prevention
• Continuously monitor user experience scores, device health, and incident trends across endpoints.
• Detect and analyze crashes, slowdowns, and anomalies affecting end-user experience, and work with technical teams to drive permanent fixes.
• Conduct root cause analysis (RCA) on recurring experience degradations and recommend preventive measures.
• Identify performance bottlenecks caused by OS updates, so

📌 Nexthink Engineer (Chennai)
🏢 Tata Consultancy Services
📍 Chennai