About the Role

Rocketlane is looking for a highly motivated Technical Account Manager (TAM) to bridge our customers' success with internal excellence. As a TAM, you will combine deep product expertise, technical acumen, and exceptional communication to drive meaningful customer outcomes. You’ll collaborate cross-functionally to address complex needs, articulate feature requests, and develop tailored solutions for customers while building long-term partnerships.

You are a trusted advisor with a knack for solving problems and delivering results. Whether it's configuring custom workflows, navigating APIs, or guiding customers through technical challenges, you will help unlock value from Rocketlane’s platform.

ResponsibilitiesTechnical Expertise

- Master Rocketlane’s product suite to provide unparalleled guidance and support to customers.

- Configure custom workflows and troubleshoot API integrations.

- Diagnose and resolve technical challenges to ensure seamless customer experience.

Customer Engagement

- Foster solid relationships by acting as the primary technical point of contact for strategic customers.

- Deliver training sessions to empower customers in using Rocketlane effectively.

- Ensure expectations are set and met through transparent communication and actionable insights.

Business Alignment

- Translate customer needs into actionable feedback for Product, Engineering, and other internal teams.

- Guide customers in aligning Rocketlane’s solutions to their business objectives.

- Provide consulting and prescriptive advice to maximize customer adoption.

Team Collaboration





- Mentor team members to elevate collective performance.

- Contribute to team morale by leading initiatives that foster process improvements and team collaboration.

- Actively drive feedback loops with Product and Engineering to enhance Rocketlane’s offerings.

Qualifications
- 4-8 years of relevant experience in TAM or Product Consulting roles.

- Expertise in managing high-profile customer accounts, with a proven track record of delivering exceptional results.

- Strong organizational skills and the ability to manage competing priorities effectively.

- Strong solutioning skills with the ability to troubleshoot and resolve complex technical problems.

- Deep understanding of APIs, migrations, and SaaS platforms.

- Demonstrated ability to translate technical jargon into business-friendly communication.

- Excellent written and verbal communication, capable of engaging both technical and non-technical audiences.

- Expertise in rapport building, expectation setting, and managing strategic customer relationships.

- Training and presentation skills to effectively communicate solutions and best practices.

- Confidence to push back where necessary, balanced by a collaborative approach.

- Negotiation skills that drive win-win outcomes.

- A natural mentor who inspires and motivates teams to perform at their best.

- Experience driving cross-functional initiatives and contributing to process improvements.

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📌 Technical Account Manager - US TimeZone (Chennai)
🏢 Rocketlane
📍 Chennai