1.Patient Registration & Appointment Management

- Register recent patients and update existing patient records accurately.
- Schedule, reschedule, and manage OPD appointments.
- Guide patients regarding doctor availability and waiting time.

2. Patient Reception & Assistance

- Greet patients and visitors politely and provide necessary guidance.
- Direct patients to consultation rooms, diagnostics, or service areas.
- Assist elderly, disabled, or first-time visitors.

3. Billing & Payment Handling

- Generate OPD bills and collect payments as per hospital policy.
- Verify insurance/TPA details where applicable.
- Ensure accurate receipts and financial documentation.

4. Queue Management & Coordination

- Maintain orderly patient flow and manage waiting areas.




- Coordinate with doctors, nurses, and diagnostics for smooth consultations.
- Inform patients of delays or schedule changes.

5. Documentation & Data Accuracy

- Ensure accurate data entry into the Hospital Information System (HIS).
- Maintain confidentiality of patient information.
- File and manage required OPD records.

6. Patient Experience & Service Excellence

- Handle patient queries and concerns with empathy and professionalism.
- Escalate complaints or service issues promptly.
- Promote a welcoming and supportive environment.

📌 Officer Patient Care(Ward Helpdesk)- Front Office (India)
🏢 Jupiter Hospital
📍 India