12 Oct
|
AstroTalk
|
Gurugram
12 Oct
AstroTalk
Gurugram
About the role
We are looking for a Customer Support Team member to assist customers by resolving queries and ensuring a smooth support experience. You will communicate with customers through calls, chats, and emails while working closely with internal teams to address concerns effectively.
Key Responsibilities:
- Handle customer queries via calls, chats, and emails in a transparent and polite manner
- Understand customer issues and provide the right resolution or guidance
- Share unresolved or complex cases with the concerned team when needed
- Ensure timely responses and proper follow-ups until the issue is closed
- Maintain records of interactions and updates for tracking purposes
Requirements
- Strong communication and interpersonal skills.
- Good problem-solving and coordination abilities.
- Comfortable interacting with customer over calls and chats.
- Available for a full-time, in-office role
📌 Customer Support Executive (Gurugram)
🏢 AstroTalk
📍 Gurugram