Key ResponsibilitiesPatient Outreach & Sales Conversion

- Call leads (inbound inquiries, digital ad leads, database records) to introduce clinic treatments, services, and wellness packages.
- Understand patient concerns, recommend appropriate doctor consultations or treatment plans, and highlight package advantages.
- Convert prospective inquiries into confirmed clinic visits or paid treatment bookings.

Appointment Scheduling & Follow-Up

- Schedule, confirm, and reschedule doctor consultations using the clinic’s appointment software or CRM.
- Perform follow-up calls for missed appointments, treatment renewals, and ongoing patient care check-ins.

Lead Management & CRM Documentation

- Track and log call statuses, feedback, booking details, and follow-up schedules in Excel or CRM tools.
- Maintain accurate patient interaction records to ensure smooth handoff to the in-clinic front desk team.

Customer Support & Query Handling

- Answer patient questions regarding pricing, consultation procedures, prep instructions, and clinic locations.
- Address objections empathetically while upholding patient confidentiality and ethical healthcare communication.

📌 Telesales Executive (Bengaluru)
🏢 Mister Hair
📍 Bengaluru