1. Appointment Scheduling & Management

- Book service appointments for routine maintenance, repairs, and seasonal check-ups, optimizing the workshop's daily load.
- Send reminders via calls or text alerts to customers with upcoming service dates or pending active bookings.
- Coordinate directly with Service Advisors to verify workshop slot availability before confirming bookings. [1, 2, 3]

2. Outbound Service Reminders & Lead Generation

- Review the dealership database to make outbound calls to existing Honda owners whose vehicles are due for periodic maintenance service (PMS).
- Educate clients on running promotions, extended warranty plans, roadside assistance, and specific car care packages. [1, 2, 3]

3. Post-Service Feedback Collection (PSF)

- Connect with customers within 24 to 72 hours post-delivery to collect feedback regarding their service experience.
- Document satisfaction ratings regarding quality of repair, staff behavior, workshop cleanliness, and timely delivery.

📌 Telecaller (Chennai)
🏢 Lodha Motors
📍 Chennai