Customer Care Executive – US Voice Process

Job Overview

We are hiring enthusiastic and customer-focused candidates for the position of Customer Care Executive – US Voice Process. The role involves handling calls from US customers, resolving queries, providing excellent customer service, and identifying opportunities for upselling and cross-selling.

Job Responsibilities

- Handle inbound calls from US customers in a skilled manner.

- Understand customer needs and provide appropriate solutions.

- Share accurate information about products, services, pricing, offers, and promotions.

- Identify opportunities for upselling and cross-selling.

- Handle customer objections and help convert sales opportunities.

- Achieve individual and team performance targets.

- Maintain accurate customer records in the CRM system.

- Follow company quality standards, compliance policies, and process guidelines.

Skills Required

- Excellent spoken English and communication skills.

- Good customer service and customer-handling skills.

- Strong convincing, negotiation, and objection-handling abilities.

- Basic computer knowledge and familiarity with CRM systems.

- Problem-solving and active listening skills.

- Ability to work in a target-oriented environment.

Eligibility Criteria





- Education: Minimum 12th pass with at least 6 months of experience; graduates can also apply.

- Experience: Freshers and experienced candidates can apply, subject to the stated eligibility criteria.

- Must be comfortable working in rotational US night shifts.

- Must be willing to work on weekends and holidays as required.

Salary and Benefits

- Monthly CTC: ₹20,100

- Drop transportation facility applicable between 12:00 AM and 5:00 AM.

- Night shift allowance based on eligible night shifts worked.

- PF contribution and other deductions will be governed by applicable company policy.

Shift Details

- US rotational night shifts.

- Login timings may start between 4:30 PM and 1:30 AM.

- Total working duration: 9 hours per day.

- Day shifts may apply during training.

- Two consecutive rotational weekly offs.

Ideal Candidate

Candidates with good English communication, a customer-first attitude, sales aptitude, and the ability to work in a fast-paced environment are encouraged to apply.

Apply now to start your career in international voice process.

HR Anand -(phone hidden)

E-mail [email protected]

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