Job Description

Description:

- Follow up customer calls where necessary
- Complete call logs and produce call reports
- Answer calls professionally
- Respond to customer inquiries
- Research required information using available resources
- Handle and resolve customer complaints
- Enter customer information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and updates
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive,



sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing etc.

Preferred Skills:

Ø Computer Literacy

Ø Effective Written and Verbal Communication Skills

Ø Guest Service

Ø Able to work adaptable schedule

Ø Strong Interpersonal Skills

Ø Multiple Language Knowledge

Ø Neat and Professional Appearance

📌 Front Office Executive(Female) (India)
🏢 CONNECTING 2 WORK
📍 India