Responsibilities:

- Inbound & Outbound Calling: Handle customer inquiries regarding services professionally.

- Conversion & Sales Support: Persuade potential customers to book appointments and purchase packages.

- Customer Engagement: Provide detailed information about services, promotions, and membership benefits.

- Follow-ups: Call back customers for appointment confirmations and reminders.

- Data Management: Maintain accurate records of customer interactions and appointments in the CRM system.

- Coordination: Work closely with the sales and marketing team to enhance customer experience and optimize sales.

Requirements:

- Education: Degree (Any specialization)

- Experience: Freshers can apply.

- Language Proficiency: Fluent in English and Malayalam; Hindi is a plus.

- Skills:





- Excellent communication and interpersonal skills

- Strong persuasion and negotiation abilities

- Ability to work under pressure and meet targets

- Basic knowledge of sales and customer service techniques

- Proficiency in MS Office, Google Workspace and CRM tools (preferred)

- Understanding of the wellness industry (preferred)

Benefits:

- Market-competitive salary and additional OT payment

- Growth opportunities within the company

- Hands-on experience in customer service and sales

- Work in a dynamic and professional environment

- Staff discounts on wellness services

📌 Customer Service Executive (India)
🏢 CONNECTING 2 WORK
📍 India