Position Overview:

The Back Office Assistant Manager is responsible for overseeing all production-related aspects of assigned project(s) and ensuring operational excellence. This role serves as a key liaison between DATAMARK and its clients, representing the organization in daily operational matters, performance discussions, and service delivery commitments.

Primary Responsibilities

• Oversee day-to-day operations by coordinating the workflow of Back Office Supervisors and ensuring production objectives are met
• Manage multiple production projects simultaneously, ensuring alignment with Service Level Agreements (SLAs), contractual requirements, and client expectations
• Monitor departmental performance, identifying opportunities to improve productivity, efficiency, and overall operational effectiveness
• Support employee performance management, including performance evaluations, coaching, discipline, and termination actions in accordance with company policy
• Serve as the primary day-to-day client contact,



participating in regular client meetings and addressing operational concerns and service updates
• Develop and implement recovery and corrective action plans for missed SLAs or production issues, providing detailed analysis and solutions to clients
• Ensure quality standards are met by creating and maintaining quality management processes and tracking quality metrics
• Support financial and productivity metrics, including speed and efficiency, and implement systems to ensure Supervisors meet assigned targets
• Assist with hiring, training, and development, preparing Back Office Supervisors and Lead Operators for growth and promotional opportunities
• Prepare and present production data and reports, including workflow processes, improvement plans, and billing information, using tools such as PowerPoint

Requirements

Minimum Qualifications:

High School Diploma Or Equivalent Required, Bachelor's Degree Preferred

At least 6 years of back office field experience

📌 Back Office Assistant Manager (Chennai)
🏢 DATAMARK
📍 Chennai