12 Oct
|
Futuresoft
|
Delhi
Roles and Responsibilities
- Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
- Utilize blended process skills to manage multiple tasks simultaneously while maintaining high-quality service standards.
- Provide technical support for various software applications related to banking services.
- Collaborate with team members to achieve daily targets and improve overall performance metrics.
- Maintain accurate records of all interactions with customers using CRM tools.
Desired Candidate Profile
- 0-3 years of experience in voice/blended processes (banking industry preferred).
- Bachelor's degree in Computers (B.Tech) or equivalent qualification required.
- Solid understanding of Voice Process, Chat Process, International Chat Process, and Blended Process concepts.
- Excellent communication skills with ability to work effectively under pressure.
📌 Wipro (Delhi)
🏢 Futuresoft
📍 Delhi