? Company: Ascent Networks Pvt. Ltd.

? Location: Goregaon East, Mumbai

? Industry: EPC | CCTV | Fire & Safety | Telecom

?‍? Experience: 1+ Year

? Salary: Up to ₹25,000 per month

? Preference: Candidates residing on the Western Line of Mumbai preferred

? Role: Service Coordinator / AMC Coordinator

We are looking for a proactive and organized Service Coordinator / AMC Coordinator to coordinate service operations, AMC activities and customer support across CCTV, Fire Alarm & Telecom systems .

? Key Responsibilities

- Coordinate between customers and technical/service teams
- Handle service requests, complaints and follow-ups
- Coordinate AMC activities and maintenance schedules
- Schedule and dispatch technicians for site visits
- Provide basic remote troubleshooting support
- Maintain service records, reports and service tickets
- Communicate with customers through calls, emails and chats
- Coordinate with field engineers and technical teams
- Track parts/equipment used during service activities
- Follow up on completed services and customer satisfaction




- Maintain AMC-related records and documentation
- Follow up on pending service requests and closures

? Requirements

- Minimum 1 year of experience in Service Coordination / AMC Coordination / Customer Support
- Experience in CCTV, Fire Alarm or Telecom industry preferred
- Basic knowledge of CCTV, Fire Alarm and Telecom systems
- Basic understanding of Networking & IP-based systems
- Proficiency in MS Office – Word, Excel & Outlook
- Good communication and problem-solving skills
- Ability to manage multiple service requests and prioritize tasks
- Customer-focused and well-organized approach
- Valuable communication skills in English

⭐ Preferred Skills

- Knowledge of modern CCTV & Fire Alarm technologies
- Experience with CRM / Service Management Software
- Good communication skills in English

Interested candidates can share their CV at:

- ? [email protected]
- ? Contact: (phone hidden)

📌 ? WE’RE HIRING | SERVICE COORDINATOR / AMC COORDINATOR ? (Mumbai)
🏢 Ascent Networks
📍 Mumbai