Key Responsibilities:

- Provide first-line technical support for AV systems, video conferencing platforms (Microsoft Teams, Zoom), and related hardware/software via phone, email, and chat.

- Diagnose and resolve issues related to AV equipment, audio/video conferencing, digital signage, structured cabling, and wireless connectivity.

- Configure, test, and support AV systems, including cameras, microphones, displays, and control systems.

- Provide customer training and guidance on product functionality, troubleshooting, and best practices.

- Maintain accurate support documentation, knowledge base articles, and case records.

- Collaborate with installation teams, technical specialists, and OEM partners to resolve complex issues and escalate critical problems when required.

- Ensure high customer satisfaction through timely issue resolution and professional communication.

Qualifications & Requirements:

Certifications:

- Q-SYS certification preferred.

- AV, UC, telephony, or OEM certifications such as Crestron, Extron, Logitech, Cisco, Poly, or Zoom are highly desirable.

- Microsoft Teams Administrator Associate (MS-700) certification preferred.

- OSHA 10/30 certification is highly desirable.

Experience & Technical Expertise:

- 7+ years of experience supporting AV, video conferencing, and enterprise collaboration technologies.

- Strong expertise in Q-SYS Designer,



Crestron Toolbox, Microsoft Teams, Zoom, Google Meet, PowerShell, and basic IP networking.

- Proven experience configuring, testing, troubleshooting, and maintaining AV systems, conference rooms, and AV control platforms.

- Experience providing remote technical support for deployments, commissioning, and installation teams.

- Ability to interpret wiring diagrams, schematics, and Bills of Materials (BOMs).

- Experience with CRM, ticketing, and service management platforms for tracking and resolving technical issues.

- Strong technical documentation skills, including knowledge base articles, procedures, and troubleshooting guides.

- Live event production experience with Microsoft Teams and/or Zoom is preferred.

- Excellent analytical, troubleshooting, communication, and customer service skills.

- Ability to effectively collaborate with stakeholders at all levels, from frontline technicians and end users to senior leadership and executives.

- Ability to work independently and collaboratively in a quick-paced, customer-focused environment.

Qualification: Any

Working Hours: 07:30 PM IST 04:30 AM IST (Mon – Fri)

Benefits:

- Free Pick and Drop available (work from the office)

- Free dinner and morning breakfast (work from the office)

- Medical Insurance

📌 We are hiring AV Technical Support Specialist - US Shift (Bengaluru)
🏢 IonIdea
📍 Bengaluru