Responsibilities:

- Process and manage e-commerce orders, ensuring accuracy and timely release.

- Verify customer, payment, shipping, and order details.

- Resolve order discrepancies, payment issues, and exceptions.

- Monitor pending orders, backorders, and delivery timelines.

- Communicate with U.S. customers via phone, email, and chat.

- Support inbound sales calls and website inquiries.

- Coordinate with Sales, Purchasing, Accounting, and Fulfillment teams.

- Maintain accurate records and ensure timely follow-up until resolution.

Desired Skills & Experience:

- 2+ years of experience in Customer Service, Order Management, Sales Support, E-commerce, or related roles supporting U.S. customers.

- Excellent spoken and written English.

- Experience with CRM, ERP, ticketing,



or order management systems.

- Experience handling payments, order verification, or fraud-related reviews.

- Strong communication, problem-solving, organizational, and follow-up skills.

- Excellent attention to detail and numerical accuracy.

- Proficiency in Microsoft Excel.

- Ability to multitask and work independently.

Qualification: Any

Working Hours: 07:30 PM IST 04:30 AM IST (Mon – Fri)

Advantages:

- Free Pick and Drop available (work from the office)

- Free dinner and morning breakfast (work from the office)

- Medical Insurance

📌 We are hiring US Customer Support & Order Management Specialist-Onsite (Bengaluru)
🏢 IonIdea
📍 Bengaluru