- Handle customer queries and concerns through email.
- Draft clear, professional, and grammatically correct email responses.
- Resolve customer issues within the defined timelines.
- Follow up on pending queries and ensure timely resolution.
- Maintain proper records of customer interactions.
- Coordinate with internal teams to resolve customer concerns.
- Ensure a high level of customer satisfaction.
- Follow company processes, quality standards, and escalation procedures.
Requirements:
- Minimum 1 year of experience in Email Support / Customer Support.
- Excellent written and verbal communication skills.
- Robust email drafting and grammar skills.
- Good problem-solving and customer-handling abilities.
- Ability to understand and resolve customer queries effectively.
- Basic computer knowledge and proficiency in MS Office.
- Candidates who can join immediately or within a short notice period are preferred.
Contact: 89672 10092 Interested candidates can share their updated CV or contact HR for further details.