Sales Support & Administration (45%)

- Respond to customer enquiries received through phone, email, website, marketplace or internal sales channels.
- Prepare accurate quotes, product information, pricing details, and customer documents.
- Support the sales team with pricing checks, product availability, order updates and customer follow-ups.
- Maintain accurate lead, quote, customer, and order records in internal systems.
- Follow up with customers on pending quotes, product requirements, order confirmations, and required information.
- Assist the sales team in keeping opportunities moving through the sales process.

Customer & Supplier Communication (30%)

- Communicate clearly and professionally with customers by phone and email.
- Interact with suppliers to confirm pricing, stock availability, lead times, product details, and delivery updates.
- Coordinate between customers, suppliers, and internal teams to resolve queries and avoid delays.
- Escalate urgent customer or supplier issues to the Sales Head or relevant internal team.
- Maintain a polite, confident, and solution-focused communication style at all times.

Order & Internal Coordination (20%)

- Coordinate with operations, warehouse, procurement, and finance teams to track order progress.
- Assist with supplier follow-ups, purchase order coordination, and delivery status updates.
- Keep customers and internal teams informed about order status, delays, and next steps.
- Help resolve missing information, documentation issues,



and order-related queries.
- Support smooth handover from quote stage to order fulfilment.

Learning & Development (5%)

- Build robust knowledge of POS products, suppliers, pricing structures, and internal processes.
- Learn customer use cases across retail, hospitality, logistics, warehousing, and business technology.
- Participate in internal product and sales process training.
- Continuously improve communication, sales coordination, and customer service skills.

Skills & Experience Required

- 1+ years of experience in international sales or a similar role. Freshers with excellent communication skills are encouraged to apply.
- Excellent written and verbal communication skills.
- Strong customer interaction skills across phone and email.
- Experience coordinating with suppliers, vendors, or distributors.
- Strong attention to detail and ability to manage multiple follow-ups at the same time.

Growth Opportunities: This role can progress into Sales Executive, Account Manager, Sales Operations Coordinator, Customer Success Executive, or Business Development roles.

What we offer?

- Immense opportunities for growth, personal development & career opportunities.
- We also champion a workplace culture that thrives on passion, collaboration, efficiency, and innovation.
- Dynamic Teamwork Environment, Fantastic flexibility
- Work life balance.
- Fixed working hours.
- Five days working
- Medical Benefits

📌 Walk-in || Sales Support Executive (Noida)
🏢 Broadway Infotech
📍 Noida