Absolutely. Since this is specifically for a tenured BPO requirement, Id make the experience requirement and relevant BPO background much more prominent while keeping the JD attractive for Naukri.

We are hiring Customer Support Executives for an International Voice Process. We are looking for experienced professionals with prior BPO/Customer Service experience, strong English communication skills, and the ability to handle international customers professionally.

This is an excellent opportunity for candidates looking to grow their career in the International BPO and Customer Service industry.

Key Responsibilities

- Handle inbound and outbound calls from international customers.
- Understand customer queries, identify their concerns, and provide appropriate resolutions.
- Communicate confidently and professionally with customers in English.
- Provide accurate information while strictly following process guidelines and SOPs.
- Handle customer concerns with patience, empathy, and a positive attitude.
- Ensure a high level of customer satisfaction through effective query resolution.
- Maintain defined quality, productivity, and customer service standards.
- Follow company policies, process guidelines, and compliance requirements.
- Accurately document customer interactions and maintain updated records.
- Coordinate with internal teams whenever required to resolve customer issues.
- Consistently meet process-specific KPIs and performance expectations.
- Work effectively as part of a customer service team.

Candidate Requirements

- Candidates with 6 months to 4 years of relevant BPO experience can apply.
- Prior experience in BPO/Customer Service is mandatory.
- Experience in International Voice Process will be preferred.




- Excellent spoken English and strong communication skills.
- Good listening, comprehension, and customer-handling abilities.
- Strong interpersonal and problem-solving skills.
- Ability to handle customer queries and difficult situations professionally.
- Comfortable working in rotational/night shifts.
- Willingness to work from the office.
- Ability to meet quality, productivity, and attendance requirements.
- Candidates should have a stable work history and relevant BPO experience.

Why Join Us?

- Opportunity to work with international customers.
- Exposure to a professional international BPO environment.
- Career growth and internal mobility opportunities.
- Opportunity to enhance customer service and communication skills.
- Qualified and collaborative work environment.
- Attractive benefits and allowances as per process guidelines.

Benefits

- Night-shift allowance provided in accordance with program guidelines.
- Two rotational days off each week.
- Two-way cab transportation available within a 25 km radius for in night shifts.
- Monthly self-transport allowance of up to 3,500.
- Opportunities for professional development and career advancement.

How To Apply: Step 1: Click on Apply.

Step 2: You will be redirected to the company website.

Step 3: Click on Proceed.

Step 4: You will be redirected to our AI Bot (SRIA)

Step 5: Follow the instructions provided by the AI Bot to complete the application process.

Interview Process:

- Personal Information
- Screening Question
- Video Interview
- Assessment Test

Important Notice: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity to [email protected]. https://wa.me/911725680531?text=Hi%2C%20I%27d%20like%20to%20apply%20%5Bref%3Anaukri-hyd%5D

📌 Walk-in || Mega Walk-In Drive | International Voice Process | Experienced (Hyderabad)
🏢 Sutherland
📍 Hyderabad