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We are hiring experienced Customer Support Executives for an International Process. This opportunity is ideal for candidates with prior BPO/Customer Service experience, strong English communication skills, and experience handling international customers.

Key Responsibilities

- Handle inbound and outbound interactions with international customers.
- Understand customer queries, identify concerns, and provide appropriate resolutions.
- Communicate professionally and confidently with customers in English.
- Deliver a high-quality customer experience while adhering to process guidelines.
- Handle customer concerns effectively with patience and a customer-focused approach.
- Maintain defined quality, productivity, and customer satisfaction standards.
- Follow process guidelines, company policies, and standard operating procedures.
- Accurately document customer interactions and maintain required records.
- Collaborate with internal teams to resolve customer issues when required.
- Consistently meet process targets and performance expectations.

Candidate Requirements

- 6 months to 4 years of relevant BPO/Customer Service experience.
- Prior experience in an International Voice Process is preferred.
- Candidates with relevant BPO experience are encouraged to apply.
- Excellent spoken English and strong communication skills.
- Valuable listening, comprehension, and customer-handling abilities.
- Strong problem-solving and decision-making skills.




- Ability to handle customer interactions professionally and effectively.
- Comfortable working in rotational/night shifts and rotational week-offs.
- Willingness to work from the office.
- Ability to work in a target-driven and fast-paced BPO setting.

Why Join Us?

- Opportunity to work with international customers.
- Exposure to a global customer service environment.
- Career growth opportunities within the BPO industry.
- Professional and performance-driven work environment.
- Opportunity to enhance customer-handling and communication skills.
- Growth opportunities for experienced BPO professionals.

Benefits

- Night-shift allowance as per program guidelines.
- Two rotational days off every week.
- Two-way cab transportation available within a 25 km radius for eligible night shifts.
- Monthly self-transport allowance of up to 3,500.
- Opportunities for professional development and career advancement.

How To Apply: Step 1: Click on Apply.

Step 2: You will be redirected to the company website.

Step 3: Click on Proceed.

Step 4: You will be redirected to our AI Bot (SRIA)

Step 5: Follow the instructions provided by the AI Bot to complete the application process.

Interview Process:

- Personal Information
- Screening Question
- Video Interview
- Assessment Test

Important Notice: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity to [email protected].

📌 Walk-in || International Voice Process | Experienced | Immediate Joiners (Hyderabad)
🏢 Sutherland
📍 Hyderabad