- 9Job Location: Hyderabad

- Industry: Healthcare / Hospital
- Department: Guest Relations / Front Office

- Employment Type: Full-Time

- Experience: 1–3 Years

- Qualification: Graduate in any discipline

- Job Summary;

- We are looking for a friendly, skilled, and patient-focused Guest Relations Executive to ensure a smooth and positive experience for patients and their attendants throughout their hospital visit.

- Key Responsibilities:
- Welcome and assist patients, attendants, and visitors in a courteous and professional manner.

- Provide guidance regarding OPD, consultations, diagnostics, billing, admissions, and other hospital services.

- Attend to patient and attendant queries and resolve concerns promptly.

- Coordinate with Front Office, Billing, Nursing, Doctors, Diagnostics, and other departments for smooth patient service.

- Handle patient feedback, complaints, and requests professionally.

- Follow up on patient concerns and ensure timely resolution.

- Assist patients with navigation within the hospital premises.

- Support VIP and special-category patients when required.

- Maintain proper communication and coordination with internal departments.

- Conduct patient rounds/feedback collection as assigned.





- Maintain a professional and welcoming environment at the reception and guest relations desk.

- Prepare and maintain required reports and records.

- Ensure compliance with hospital policies, service standards, and patient confidentiality.

- Required Skills:
- Excellent communication and interpersonal skills.

- Pleasant personality with a patient-centric approach.

- Good listening and problem-solving abilities.

- Ability to handle difficult or emotional situations calmly.

- Good coordination and teamwork skills.

- Basic computer knowledge and MS Office skills.

- Good command of English; knowledge of Telugu/Hindi will be an added advantage.

- Preferred Candidate:
- Candidates with experience in hospitals, healthcare, hotels, hospitality, customer service, or front office are preferred.

- Should be comfortable working in a hospital environment and in rotational shifts.

- Strong focus on patient satisfaction and service quality.

- Salary: As per industry standards / based on experience.

- Key Skills:
- Guest Relations, Patient Relations, Hospital Front Office, Customer Service, Patient Experience, Communication Skills, Complaint Handling, Coordination, Healthcare Services.

📌 Walk-in || Guest Relation Executive (Hyderabad)
🏢 Rhea Healthcare
📍 Hyderabad