Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Job Responsibilities

- Handle inbound and outbound calls from international customers.
- Resolve customer queries, complaints, and service-related issues professionally.
- Provide accurate information about products and services.
- Identify upselling opportunities and recommend additional products, services, or upgrades to customers.
- Achieve customer satisfaction, quality, and sales targets.
- Maintain accurate records of customer interactions in the CRM system.
- Follow company policies, quality standards, and process guidelines.
- Ensure effective communication and a positive customer experience.

Eligibility Criteria

- Excellent verbal communication skills in English.
- Freshers and experienced candidates can apply.
- Valuable listening, problem-solving, and interpersonal skills.
- Basic computer knowledge and typing skills.
- Willingness to work in rotational shifts, including night shifts.
- Flexibility to work on rotational weekly offs.




- Ability to handle customer conversations and identify upselling opportunities.

Shift and Transportation Details

- Shift Timings: Rotational shifts based on business requirements.
- Weekly Offs: Rotational offs; weekends may be working days.
- Cab Facility: Available on a chargeable basis, as per company policy.
- Work Location: As per company requirements.
- Salary: As per company standards and experience.

Key Skills Required

- International Voice Process

- Customer Support and Service

- Excellent English Communication

- Upselling and Sales Skills

- Customer Relationship Management (CRM)
- Problem-Solving and Active Listening

- Customer Relationship Management
- Excellent communication and interpersonal skills
- B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
- Please bring the original physical copy of any of your identification documents for verification.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

📌 Walk-in || Firstsource is hiring For International Voice support (Bengaluru)
🏢 Firstsource
📍 Bengaluru