Job Title: E-commerce Manager

Department: E-commerce / Sales / Operations

Reports To: Business Head / Director

Job Summary The E-commerce Manager is responsible for managing and growing the company's online business across marketplaces such as Amazon, Flipkart, Meesho, Myntra, and the company's own website. The role involves sales growth, marketplace management, inventory planning, order processing, pricing, promotions, advertising, logistics, and overall business performance.

Roles and Responsibilities

1. Marketplace Management

- Manage seller accounts on Amazon, Flipkart, Meesho, Myntra, and other e-commerce platforms.
- Ensure product listings, catalogues, images, descriptions, titles, and keywords are accurate and optimized.
- Monitor account health, seller performance, policy compliance, and marketplace notifications.
- Resolve listing issues, suppressed products, account warnings, and operational escalations.

2. Sales and Business Growth

- Develop strategies to increase online sales, revenue, and market share.
- Monitor daily, weekly, and monthly sales performance.
- Set sales targets and prepare business growth plans.
- Identify new marketplaces, product opportunities, and potential customer segments.

3. Product Listing and Catalogue Management

- Manage current product launches and catalogue updates.
- Ensure correct SKUs, pricing, product specifications, images, and stock availability.
- Improve product visibility through listing optimization and keyword research.
- Monitor product ratings, reviews, and customer feedback.

4. Pricing and Promotion Management

- Plan pricing strategies, discounts, deals, coupons, and promotional campaigns.
- Monitor competitor pricing and marketplace trends.
- Participate in major sales events and festive campaigns.




- Ensure promotional activities support profitability and sales targets.

5. Advertising and Marketing

- Plan and monitor marketplace advertising campaigns, including Amazon Ads and Flipkart Ads.
- Coordinate with digital marketing teams for performance marketing and social media campaigns.
- Track advertising spend, ROAS, conversion rates, and campaign profitability.
- Optimize campaigns to improve traffic, conversions, and return on investment.

6. Inventory and Warehouse Management

- Monitor inventory levels across marketplaces and warehouses.
- Coordinate with purchase, warehouse, and dispatch teams to avoid stockouts and overstocking.
- Plan inventory replenishment based on sales forecasts.
- Monitor order fulfilment, dispatch timelines, returns, and RTO shipments.

7. Order and Logistics Management

- Ensure timely order processing, packing, dispatch, and delivery.
- Coordinate with courier partners, fulfilment centres, and warehouse teams.
- Monitor pending orders, cancellations, delivery performance, and logistics costs.
- Implement processes to improve order accuracy and fulfilment efficiency.

8. Returns and Customer Service

- Monitor customer complaints, returns, refunds, and replacements.
- Analyse reasons for returns, cancellations, and negative reviews.
- Coordinate with customer support and operations teams to resolve recurring issues.
- Improve customer satisfaction and seller ratings.

9. Business Analytics and Reporting

- Analyse GMV,



net sales, conversion rate, average order value, margins, and profitability.
- Prepare daily, weekly, and monthly performance reports.
- Track marketplace commissions, shipping charges, advertising costs, and other selling expenses.
- Use Excel, marketplace analytics, and business dashboards to make data-driven decisions.

10. Team Management and Coordination

- Manage the e-commerce team, including catalogue, operations, advertising, and customer support staff.
- Set targets, allocate responsibilities, and monitor team performance.
- Coordinate with finance, procurement, marketing, warehouse, and logistics departments.
- Develop standard operating procedures (SOPs) to improve operational efficiency.

Required Skills and Qualifications
- Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
- Experience in e-commerce operations, marketplace management, and online sales.
- Knowledge of Amazon Seller Central, Flipkart Seller Hub, Meesho Supplier Panel, or similar platforms.
- Strong understanding of product listings, inventory management, pricing, promotions, and advertising.
- Proficiency in MS Excel and e-commerce reporting tools.
- Knowledge of sales analytics, profitability analysis, and marketplace policies.
- Strong leadership, communication, analytical, and problem-solving skills.

Key Performance Indicators (KPIs)
- Monthly sales and revenue growth.
- Gross margin and contribution profitability.
- Advertising efficiency and ROAS.
- Conversion rate and average order value.
- Inventory turnover and stock availability.
- On-time dispatch and order fulfilment rate.
- Cancellation, return, and RTO rates.
- Marketplace account health and customer ratings.

📌 Walk-in || Ecommarce manager (Indore)
🏢 Khushi Agro
📍 Indore