Roles and Responsibilities

- Handle customer queries via phone calls, emails, or chats with a focus on resolving issues promptly and professionally.
- Provide accurate and timely solutions to customers' concerns, escalating complex issues when necessary.
- Maintain records of all interactions with customers using CRM software for tracking purposes.
- Collaborate with internal teams to resolve recurring problems and improve overall customer satisfaction.
- Meet performance targets set by the company for quality metrics such as first call resolution rate, average handling time, etc.

Desired Candidate Profile 0-5 years of experience in BPO voice process or similar industry (inbound voice process).Any graduation degree except Law; preference given to candidates with B.Tech (Computers)



or equivalent qualification.Excellent communication skills in English language; ability to work effectively in a fast-paced environment.

Perks & Benefits

- Monthly Attendance Award
- Service allowance
- Performance incentives
- Employee growth and development
- Employee Engagement and team building program
- Adaptable week off and rotational shifts
- 6 days WFO

Desired Candidate Profile

- 0-5 years of experience in BPO voice process or similar industry (inbound voice process).
- Any graduation degree except Law; preference given to candidates with B.Tech (Computers) or equivalent qualification.
- Excellent communication skills in English language; ability to work effectively in a fast-paced environment.

📌 Walk-in || Customer Support Executive (Delhi)
🏢 Vivo
📍 Delhi