- Respond to customer inquiries via live chat regarding prescription refills, order status, medication availability, and insurance coverage

- Educate patients on pharmacy procedures, prescription benefits, and proper medication usage

- Guide patients in navigating online pharmacy platforms and mobile applications

- Resolve issues related to prescription delays, billing, and insurance claims

- Focus on resolving issues on the first chat, navigating through complex computer systems to identify the status of the issue and provide appropriate response to chatter

- Document all interactions accurately in the system

- Collaborate with pharmacists, technicians, and other departments for medication-related concerns

- Escalate complex issues to appropriate personnel when necessary

- Maintain compliance with HIPAA and other healthcare privacy regulations

- Handle up to 2.5 concurrency Chats

- Take chat messages per day from customers who have questions about their health benefits

- Support secure email inquiries
- Use personality and our tools to help customers through the health care advantages available to them

Documents to carry Resume, Adhar Card, Passport Size photo Must ( Mandatory ).

📌 Walk-in || Customer Service Executive (Hyderabad)
🏢 Optum
📍 Hyderabad