We are looking for an experienced and results-driven Call Center Head to lead our call center operations, manage the team, ensure excellent customer service, and drive performance against business targets.
Key Responsibilities
- Manage and lead the call center team.
- Ensure smooth day-to-day operations and service delivery.
- Monitor team performance and achieve operational targets.
- Handle escalations and resolve customer issues effectively.
- Implement process improvements to enhance customer experience (CX).
- Coach and motivate team members to improve productivity and service quality.
- Ensure adherence to company processes and customer service standards.
📌 Walk-in || Call Center Head (Indore)
🏢 Teamworks United
📍 Indore
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