Primary Responsibilities

- Independently manage a team of associates supporting 24/7-member service chat for HBA Digital in CST.

- Drive fulfillment of performance metrics and ensure SLA adherence.

- Monitor and report team performance; implement incentive programs.

- Build and maintain an effective team environment and solid relationships with internal stakeholders.

- Identify process improvement opportunities and lead initiatives for efficiency.

- Manage attrition, shrinkage, and early warning systems effectively.

- Conduct training needs analysis, deliver and facilitate training sessions.

- Provide updates to leadership on team performance and training outcomes.

- Ensure compliance with HIPAA and company code of conduct.

- Analyze error trends and develop plans for defect reduction.

- Handle administrative responsibilities and sensitive information appropriately.

- Comply with company policies, directives, and flexibility requirements including rotational shifts.

Documents to carry Resume, Adhar Card, Passport Size photo Must ( Mandatory ).

📌 Walk-in || Assistant Manager (Hyderabad)
🏢 Optum
📍 Hyderabad