Company: Nirnai Tech

Website: https://www.nirnaitech.ai/

Location: Bangalore HSR Layout

Work Mode: Work from Office

Working Days: Monday to Saturday

Experience: 3-6 Years

Role & responsibilities

1. Client Request Management

- Manage client requests received through client portals, email, WhatsApp, phone and other approved channels.
- Ensure every request is identified, recorded and actioned appropriately.
- Ensure no client request or follow-up is missed across different communication channels.

- Maintain clear ownership of every open client request until closure.

2. Case Initiation & Management

- Oversee and personally handle case initiation based on client requirements.
- Ensure the correct client, property, document and case details are captured.
- Ensure cases are initiated accurately and moved to the appropriate stage.
- Track case movement and ensure relevant status information is updated correctly.
- Identify cases where updates are pending and coordinate with the relevant teams.

3. Client Status & Service Management

- Own client status checks and case updates.
- Respond to client requests for case status promptly and accurately.

NirnAI Tech | Operations Assistant Manager | Client Experience & Service Management
- Coordinate internally to obtain the latest case information before communicating with the client. NirnAI Tech
- Ensure clients receive clear, consistent and timely updates.
- Track pending client requests and follow up until the required information is provided.
- Handle priority and escalated status requests with a solution-oriented approach.

4. Multi-Channel Client Coordination

- Monitor and manage requests across portals, email, WhatsApp, calls and internal communication channels.




- Ensure information received through one channel is appropriately captured and reflected in the relevant system or tracker.

- Maintain consistency of case information across different channels. • Ensure important client communication and updates are properly documented.

5. Team Supervision

- Manage the day-to-day activities of the Client Experience team. • Monitor allocation and completion of client requests.

- Review pending activities and ensure timely follow-up.
- Support team members with complex requests and escalations. • Step in personally for critical, urgent or high-priority client requirements. • Ensure adherence to defined communication, tracking and case-management processes.
- Review team output for accuracy, completeness and timely execution.

6. Daily Service Control

- Review current, pending and completed client requests on a daily basis.
- Ensure ageing or unattended requests are identified and acted upon. • Maintain accurate trackers for client requests, case initiation and status updates.
- Ensure critical client commitments and follow-ups are not missed. • Provide concise updates to management on important pending items and client issues.

7. Service Quality & Ownership

- Ensure the right information reaches the right client at the right time. • Maintain high accuracy in case and client information.
- Identify recurring communication or tracking gaps and ensure corrective action.
- Take ownership of an issue through to resolution rather than simply passing it between teams.
- Maintain confidentiality and follow approved communication practices.

Important Note

- Only Male Candidates
- Only Immediate Joiners
- Tamil and Telugu proficiency is Mandate and Kannada will be an added advantage

📌 Walk In | Assistant Operations Manager (Only Male ) (Bengaluru)
🏢 Nirnai Tech
📍 Bengaluru