Guide customers through payroll setup, pay runs, corrections, and post-payroll tasks, ensuring funds successfully move out of the business to the right people at the right time.

Diagnose and resolve payment, debit/withdrawal, direct deposit, and related payroll funding issues using a structured, investigative approach across customer-facing tools and backoffice workflows.

Help customers understand how workflows connect across products (for example: Team setup (employees, pay rates, taxes, advantages) + time tracking (hours, PTO, approvals) payroll processing pay delivery (DD/checks) taxes/filings.

Own customer issues from intake to resolution whenever possible; when escalation is required, clearly document findings, actions taken, and recommended next steps to minimize customer effort.

Communicate with clarity and confidenceespecially when sharing outcomes; the customer may not want to hear.

Preferred candidate profile

Bcom Graduate

Mcom Graduate

MBA Finance Preferred.

📌 Voice Process (Gurugram)
🏢 Spearhead Professional
📍 Gurugram