12 Oct
|
Carzonrent
|
New Delhi
12 Oct
Carzonrent
New Delhi
Voice Support / Customer Care Executive (0-2 yrs)
Role: Handle inbound and outbound customer calls, resolve queries, and maintain a positive customer experience.
Responsibilities
- Attend inbound calls and resolve customer queries, requests and complaints.
- Make outbound calls for follow-ups, confirmations, feedback and updates.
- Resolve customer complaints quickly, within the defined timelines.
- Coordinate with other departments to get customer queries resolved.
- Record every call accurately in the system, with correct details and notes.
- Maintain good CSAT scores and collect positive customer feedback.
Requirements
- 0 to 2 years of experience in voice or customer support.
- Freshers with good communication can apply.
- Good command of English.
- Active listening and patience with customers.
- Basic computer and typing skills.
- Willing to work rotational shifts.
📌 Voice Support / Customer Care Executive (New Delhi)
🏢 Carzonrent
📍 New Delhi