Customer Interaction

- Respond to customer queries, complaints, and requests via phone, email, chat, or in person.

- Provide accurate information about products, services, or policies.

- Maintain a professional and empathetic tone in all customer interactions.

Problem Solving and Issue Resolution

- Identify and assess customers’ needs to achieve first-contact resolution.

- Troubleshoot issues and provide appropriate solutions or alternatives.

- Escalate unresolved or complex issues to the appropriate department or supervisor.

Documentation and Reporting

- Record customer interactions, issues, and resolutions accurately in the CRM system.

- Generate reports on recurring issues or feedback to help improve service quality.

- Maintain customer records and update account information as needed.

Customer Relationship Management

- Build and maintain strong relationships with customers to enhance loyalty and satisfaction.

- Follow up with customers to ensure their concerns are addressed.

- Encourage customer feedback to improve service quality and efficiency.

Time and Task Management





- Handle multiple customer inquiries efficiently while maintaining quality.

- Meet performance targets such as response time, resolution rate, and customer satisfaction scores.

- Prioritize urgent queries or service requests appropriately.

Knowledge and Training

- Stay updated on company products, services, and policy changes.

- Attend regular training sessions and participate in team meetings.

- Share customer insights with other departments to enhance product/service offerings.

Optional but Valuable Skills

- CRM software knowledge (e.g., Salesforce, Zendesk, Freshdesk).

- Multilingual communication for companies serving diverse customer bases.

- Basic technical troubleshooting or product knowledge.

- Strong written and verbal communication skills.

Job Types: Full time, Permanent

Pay: ₹20,000.00 per month

Benefits

- Health insurance

- Paid sick time

Education

- Bachelor's (Preferred)

Language

- Hindi (Preferred)

License/Certification

- English (Preferred)

Work Location: In person

📌 Voice Process Executive-Hindi - Fresher (Tiruchirappalli)
🏢 Jobbycart technologies private
📍 Tiruchirappalli