Voice Process Executive

About the Role

We are looking for a confident and customer-focused Voice Process Executive with strong English communication skills to handle customer interactions through calls and chats while providing effective solutions.

Apply Now:

https://habuild.keka.com/careers/jobdetails/78042

Role & Responsibilities

- Handle customer queries and concerns through voice calls and chat support.
- Manage multiple chats and calls efficiently while maintaining service quality.
- Provide transparent, accurate, and timely resolutions to customers.
- Maintain a professional and positive tone during customer interactions.
- Understand customer concerns and provide appropriate solutions.
- Maintain accurate records of customer interactions.
- Meet daily performance and quality targets.
- Follow company processes and guidelines.




- Perform additional responsibilities as assigned.

Preferred Candidate Profile

- Excellent verbal and written English communication skills.
- Clear, confident, and qualified speaking ability.
- Strong listening, multitasking, and problem-solving skills.
- Ability to handle calls and multiple chats simultaneously.
- Good customer-handling and interpersonal skills.
- Patience and emotional intelligence while dealing with customers.
- Ability to work in a target-driven setting.
- Willingness to learn and adapt.

Perks & Benefits

- Health Insurance for you and your family
- Yoga Subscription for you and your family
- Gym Reimbursement
- Overtime Pay
- Rewards and Recognition
- Growth Opportunities

📌 Voice Process Executive (Nagpur)
🏢 Habuild Healthtech
📍 Nagpur