Strategy & P&L; Management

Maintains the Profit and Loss statement and Balance Sheet for the branch

Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank

Sustained revenue generation for the branch through cross sell of TPP, RA and BB products

Liabilities mobilization through CASA portfolio growth in the Branch Catchment

Superior and Consistent Customer Service

Ensures Efficient complaint management within specified TATs

Drives high service scores

Conducts customer engagement programs and marketing events

Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval

Strengthening Systems, Controls and Processes

Ensures Upkeep of the Branch and ATM and raises issues if required

Liaises with respective teams for effective and effective Fraud Management within the cluster

Ensures branch compliance with Banks policies and processes

Ensures timely submission of MIS reports

Ensures safety and security of Bank and customer's assets

Ensures Audit related deliverables both internal and external are met as per the prescribed norms





Ensures Role clarity to employees in the branch and manage attrition

Performance Management

Tracks and monitors daily productivity and book movement of the branch

Partners with the HCM Business partner for periodic review of performance of executives in the

Branch and identify training needs if required

People

Management

Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section.

Ensuring Training & Development

Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals.

Risk and

Internal Control

Responsibilities

Follows risk policy and processes to mitigate the operational, regulatory, financial, informational,

reputational and audit risks as instructed by the departmental manager.

Executes the established internal control

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