Role & responsibilities

- Technical training of Service Ambassador, franchisee, ASE and other Branch Service employee.
- Enable Service Ambassador for FTF 90% and above.
- Customer visit on critical escalation.
- Training on Selling skills.
- Participate in right hiring, Induction, regular training and development of team. Adherence to training calendar and coverage. Use of

Collabo8 for self & team. Share feedback / observation of field /Franchisee SAs and plan appropriate training. Initiate R&R; & motivate.
- Current Product Training of all employee. Customer calling feedback.
- Focus on parivartan training and ensure no SA's are in trainee or capable category.
- Appropriate use of apps, portal & technology and ensuring team updates appropriately.
- Repeat call analysis and action plan to reduce. Ensure zero pendancy because of technical competency.
- Prepare and deliver appropriate presentation on products, technical feedback to Branch & factory
- Direct and coordinate activities involving sales & marketing of products




- Ensure availability Tools in trainning centre. Regular tool kits audits of service ambassadors during franchisee visit.
- Help in building high performance team by actively initiating and participating in each stage of employee competency. This includes

induction, training, monitoring performance, feedback, coaching for success, R&R;, motivation, planning progression, retention.
- Facilitate in One IFB meet and Town hall meeting.
- Resolve customer complaints regarding technical query. Practice and ensure practice of IFB Customer Service Charter.
- Ensure Training calendar is followed ensuring attendance and coverage. Plan appropriate interventions with RTM, BTM, BSM and ASE.
- Help in ASE/ Service ambassador on critical problem.
- Implement initiatives & directives from Branch/Regional and National management and add value by ideation, suggestions & timely

feedback.

📌 Urgent Opening || Branch Technical Trainer (Ahmedabad)
🏢 HR Mind
📍 Ahmedabad