We are seeking a dedicated and enthusiastic Travel Sales Customer Service Representative to join our team in the Delhi-NCR region. In this role, you will be responsible for providing exceptional customer service to clients seeking travel solutions. You will assist customers with inquiries related to travel bookings, exchanges, and refunds, ensuring a smooth and satisfactory experience.

Key Responsibilities

- Engage with customers to understand their travel needs and provide tailored solutions.

- Process travel bookings, exchanges, and refunds accurately and efficiently.
- Address customer inquiries and resolve issues related to travel services.
- Maintain up-to-date knowledge of travel products and services to provide informed recommendations.
- Collaborate with team members to enhance customer satisfaction and improve service delivery.




- Document customer interactions and maintain accurate records in the system.

Required Skills

- Strong customer service skills with a focus on client satisfaction.
- Knowledge of travel sales processes, including exchanges and refunds.
- Excellent communication skills, both verbal and written.
- Ability to work in a fast-paced workplace and handle multiple tasks simultaneously.
- Proficiency in using customer service software and tools. If you are passionate about travel and enjoy helping others, we encourage you to apply for this exciting opportunity to be part of our dynamic team.

This job is provided by Shine.com

📌 Travel Sales Customer Service Representative (Delhi)
🏢 Sharda Consultancy Services
📍 Delhi