About AGS Health

AGS Health is a leading strategic growth partner to healthcare providers across the U.S. Working alongside each client as one team, we improve revenue cycle performance by orchestrating data, AI, automation, and human expertise across every workflow. Our proven model complements customers' existing teams, technology, and processes, deploying the right capabilities to improve efficiency, strengthen financial performance, and enhance the patient financial experience.

Supported by a global team of more than 16,000 clinical and revenue cycle experts across onshore, nearshore, and offshore locations, AGS Health helps customers achieve measurable results across diverse care settings and specialties.

Job Summary The Training Specialist – Specialty Training delivers the specialty certification layer that sits between New Hire Training (NHT) and Process-Specific Training. This is a dedicated, client-agnostic role — it does not sit within any single client's training team, but instead certifies new hires across the organization on specialty-specific nuances (Dental, Home Care, SNF/Home Health, Behavioral Health, Urgent Care, Ambulatory Surgery, Rehab/PT/OT, DME/HME, Ambulance Billing, Retail Health, Radiology/Infusion, and others as the portfolio expands) before they proceed into process training. The role supports new hire onboarding, delivers the Specialty Bridge Program and certification, provides on-demand specialty inputs during process training, supports adjacent-market and transition readiness, and sustains proficiency through continuous learning.

Key Responsibilities

- Partner with the Solutions team to help populate the Talent Development section of RFP responses, assessing existing knowledge-bank readiness against the specialties named in the chance
- Partner with the NHT team during core RCM induction batches to introduce specialty awareness early, sharing a preview of the specialty landscape and terminology relevant to each associate's eventual specialty
- Flag associates who may need additional specialty runway before the Bridge Program begins
- Step in to support NHT on foundational RCM training delivery during periods when the team is engaged on Adjacent Market Transition activities,



ensuring induction batches are not disrupted; provide backup facilitation capacity during peak hiring volumes or resource-constrained periods, and hand batches back to the NHT team once bandwidth is restored
- Deliver the structured Specialty Bridge Program, covering specialty-specific terminology, coding/billing requirements, regulatory considerations, reimbursement methodologies, and payer guidelines
- Cover common denial patterns and resolution approaches specific to each specialty
- Conduct certification assessments and certify only associates who clear the defined threshold to proceed to Process-Specific Training
- Build and continuously maintain the specialty knowledge bank used to support the Bridge Program
- Support Process-Specific Training only on an as-needed basis — stepping in when the Process Training team flags a specialty-correlation gap — helping associates connect specialty nuances to process/client workflows without authoring or owning process-specific content
- Provide subject-matter clarification on specialty-linked scenarios during process training, on request
- Support training interventions from the transition phase for new specialty or adjacent-market rollouts, and build Bridge-Program-ready content ahead of go-live for new specialties entering the portfolio
- Cross-skill associates into adjacent specialties to enable faster ramp-up when existing associates move across specialty lines
- Contribute to specialty-specific manager playbooks that help floor managers reinforce specialty standards post-certification
- Support the learning architecture that governs how specialty content hands off into Process-Specific Training
- Run periodic knowledge checks and refresher certifications for associates already on the floor
- Update specialty content based on payer policy changes, regulatory updates, and emerging denial trends
- Curate best practices and case studies sourced from floor performance and Quality insights




- Track specialty knowledge decay and trigger re-certification where needed
- Perform Training Needs Analysis (TNA) for specialty certification based on business requirements
- Measure training effectiveness through assessments, feedback, and post-certification floor performance
- Maintain training records, attendance, certification reports, and specialty training dashboards
- Ensure all training content and delivery comply with HIPAA and healthcare industry standards

Quality Assurance & Governance

- Self-review certification assessments and Bridge Program content for accuracy and consistency before delivery
- Serve as a first-line resource for specialty-specific questions raised by associates, Process Trainers, or Operations, escalating complex or ambiguous cases to the Manager
- Incorporate coaching and feedback from the Manager into content and delivery improvements
- Ensure specialty content reflects current industry, payer, and regulatory standards before use in certification

Domain Expertise

Strong working knowledge across: Dental, Home Care, SNF/Home Health, Behavioral Health, Urgent Care, Ambulatory Surgery, Rehab/PT/OT, DME/HME, Ambulance Billing, Retail Health, and Radiology/Infusion (but not limited to these).

Required Qualifications

- Bachelor's degree in any discipline
- Required Experience
- Minimum 6 years of overall experience in Healthcare Revenue Cycle Management
- Minimum 2 years of relevant experience in any of the following roles: Senior Executive, Subject Matter Expert (SME), Process Coach, Quality Analyst, or Team Leader
- Experience developing training curriculum and content
- Experience training batches on multiple healthcare specialties

Preferred Qualifications

- Exposure to process-improvement methodologies
- Experience administering an LMS and building e-learning/micro-learning modules
- Experience supporting multi-specialty or multi-client RCM training portfolios
- Prior experience in a healthcare BPO/RCM organization
- Exposure to certification/assessment design for specialty or technical training tracks

Geo Responsibility

Responsible for specialty training delivery across multiple center's and willing to travel to other locations based on business requirements.

📌 Training Specialist (Chennai)
🏢 AGS Health
📍 Chennai