Job Title: Trainer - Customer Support (Domestic Process)

Location: Bangalore

Experience: 2-5 Years

Salary: Up to 5 LPA

Industry: BPO / Customer Support

Immediate Joiner proffered.

Job Summary

We are looking for a Customer Support Trainer to deliver onboarding and refresher training for domestic customer service teams. The ideal candidate should have strong communication skills, experience in customer support operations, and the ability to drive performance through effective training and coaching.

Key Responsibilities

- Conduct new hire and refresher training programs.
- Deliver process, product, soft skills, and customer service training.
- Monitor trainee performance and provide coaching and feedback.
- Evaluate training effectiveness through assessments and KPI tracking.
- Identify knowledge gaps and recommend improvement plans.
- Support floor teams in achieving quality and productivity targets.
- Prepare training reports, attendance records, and performance dashboards.

KPI Ownership




- Training Throughput
- Nesting Success Rate
- Quality Scores
- CSAT Improvement
- Knowledge Assessment Scores
- Attrition Reduction
- Productivity & Performance Improvement

Skills Required
- Excellent communication and presentation skills.
- Experience in domestic customer support training.
- Strong coaching, mentoring, and facilitation skills.
- Positive knowledge of customer service metrics and KPIs.
- Proficiency in MS Excel and PowerPoint.

Preferred Qualification
- Graduate in any discipline.
- Experience in BPO/Customer Support training environment.

Note: Candidates with strong stakeholder management and a proven track record of improving team performance will be preferred.

Contact No: (phone hidden)

email ID:- [email protected]

Best regards

Ramya V

📌 Trainer (Domestic BPO process) (Bengaluru)
🏢 TP
📍 Bengaluru