JOB DESCRIPTION – Service Engineer

1.

Job Safety

Assessment report for every event and report the unsafe condition to the customer and send Near hit report with photographs to dealer safety manager.

- Gather customer feedback and address any additional concerns or questions they may have regarding the service.
- Need to update on recent Cummins Product to customer.
- Identify required parts for repairs and generate leads, while creating EFSR before customer signoff,
- Collaborate with service advisors, other technicians, and support staff to ensure smooth service operations and effective problem-solving.
- Ensure "Calling to Service advisor after work completion before leaving from customer site for collecting customer feedback by Service advisor".
- Responsible for dealer total service support
- Awareness on Campaign / Temporary Repair Practice / Field Flash / Field Alert / Service Part

Topics & upgradation on new product training like CEV BSIV, CPCB IV+ after internal trainings

Qualifications and Competencies : B.Tech / Dip / ITI: Automobile / Mechanical / Electrical :

Technical Expertise: In-depth knowledge of the equipment and their components is crucial for diagnosis and resolving technical issues.





Problem-Solving Abilities: The ability to identify and troubleshoot mechanical and electrical problems in equipment and implement effective solutions.

Customer Service: A customer-centric approach is essential to provide excellent service to customers, address their concerns, and ensure customer satisfaction.

Communication

Skills

Should know English verbal & written communication as well regional language + Effective communication with customers, the service team, and other stakeholders is vital for conveying technical information clearly and professionally.

Time Management: Efficiently managing service appointments and repair tasks to meet customer expectations and minimize downtime.

Diagnostic Tools and Equipment: Accurately diagnose and fix issues. Safety and Compliance:

Ensuring adherence to safety protocols and regulatory standards during service and repair work.

Continuous Learning: Keeping up to date with the latest advancement in equipment technology and attending training programs to enhance technical skills.

Digital Literacy: Should be comfortable using CRM software,

📌 Trainee Service technicians (Hyderabad)
🏢 Dhanush Mepcentre
📍 Hyderabad