Key Responsibilities:

1. Team Management & Performance Monitoring

- Daily Operations: Oversee day-to-day team activities, including login hours, call volumes, talk time, and response times.
- Target Allocation: Set and manage daily, weekly, and monthly team quotas for outbound calls, qualified leads, and confirmed site visits.
- Performance Reviews: Track individual executive metrics via daily reports and address underperformance with targeted strategies.

2. Lead Funnel & CRM Management

- Lead Distribution: Efficiently allocate inbound/outbound leads (from digital campaigns, brokers, walk-ins, and property portals) among executives using the company CRM.
- Data Hygiene: Ensure absolute CRM hygiene by enforcing timely disposition updates, accurate client notes, and disciplined follow-up logs.
- Funnel Optimization: Monitor lead response time (SLA) to minimize lead leakage and maximize contact ratios.

3. Training & Quality Audits

- Call Auditing: Conduct structured regular audits of live and recorded calls to ensure pitch alignment and high customer service quality.
- Coaching & Soft Skills: Train the team on property USPs, objection handling (e.g., price resistance, location bias), and persuasive appointment-setting scripts.
- Product Knowledge: Conduct refresher briefings on configuration,



launch pricing, competitor analysis, and micro-market infrastructure updates.

4. Cross-Functional Coordination

- Sales Pipeline Handover: Interface with the Closing/Sourcing team to ensure a seamless handover of qualified hot leads before their actual site visit.
- Marketing Feedback: Collaborate with the Digital Marketing department to provide insights on lead quality from specific ad campaigns or data sources.

Required Skills & Qualifications

- Education: Graduate in any discipline; an MBA in Sales or Marketing is preferred but not mandatory.

- Experience:
- 5 to 7 years of total experience in Real Estate Pre-Sales, Inside Sales, or Telesales.
- At least 13 years of experience in a supervisory or team-handling role.
- Technical Proficiency: Strong command over real estate CRM software (e.g., Salesforce, Zoho, LeadSquared) and analytical reporting tools like MS Excel (Pivots, VLOOKUPs).
- Language Fluency: Proficient in English and Hindi. Knowledge of local regional languages (e.g., Marathi in Mumbai) is a major competitive advantage.
- Core Competencies: High emotional intelligence, goal-driven mindset, active listening, and solid crisis/conflict resolution skills.

📌 TL - Presales (Mumbai)
🏢 Sugee Developers
📍 Mumbai