Job Title: Telesales Representative

Company: Kheewa Incorporation

Department: Sales & Business Development

Employment Type: Full time

Work Mode: Work From Home (Remote)

Location: Remote / Work From Home

Experience: 0–3 Years

Contact: (phone hidden)

About the Job

Kheewa Incorporation is looking for a confident, energetic, and target-oriented Telesales Representative to join our remote Sales & Business Development team.

The candidate will be responsible for connecting with prospective customers through telephone calls, understanding their requirements, presenting relevant products and services, generating qualified business opportunities, conducting regular follow-ups, scheduling meetings, and converting prospects into customers.

This is a work-from-home, performance-driven sales role suitable for candidates who are comfortable communicating with customers over the phone and are capable of working independently while achieving daily and monthly targets.

Key Responsibilities1. Outbound Calling

- Make outbound calls to prospective and existing customers.
- Contact leads provided by the company and identify additional sales opportunities.
- Introduce Kheewa Incorporation and explain relevant products, services, and business solutions.
- Understand customer requirements and identify genuine business opportunities.
- Maintain consistent daily calling activity.

1. Sales & Lead Conversion

- Present products and services according to customer requirements.
- Explain features, benefits, pricing, packages, and value propositions.
- Generate qualified sales leads.
- Convert interested prospects into customers.
- Identify cross-selling and up-selling opportunities.
- Work toward achieving assigned sales and revenue targets.

1. Lead Qualification

- Understand the prospect's requirement, budget, decision-making authority, and expected timeline.
- Qualify leads according to company-defined criteria.
- Maintain accurate lead stages in the CRM/company system.
- Escalate high-value or complex opportunities to the Sales Manager.

1. Follow-Up Management

- Conduct timely follow-ups with interested prospects.
- Maintain a structured follow-up schedule.
- Reconnect with old, pending, and inactive leads.
- Ensure qualified leads are not lost due to delayed follow-up.
- Record the outcome and next action after every important conversation.

1.



Appointment Setting

- Identify prospects who require a detailed discussion with the Sales/Business Development team.
- Schedule qualified meetings and appointments.
- Confirm appointments with customers.
- Share customer requirements and conversation details with the concerned team member.

1. Customer Relationship Management

- Build professional relationships with prospects and customers.
- Maintain regular communication with existing customers.
- Handle basic customer queries professionally.
- Coordinate with internal teams whenever customer support is required.
- Maintain a positive customer experience throughout the sales process.

1. CRM & Reporting

Maintain accurate records of:
- Total calls
- Connected calls
- Meaningful conversations
- Leads generated
- Follow-ups
- Appointments
- Sales conversions
- Revenue
- Pending opportunities
- Customer objections
- Next follow-up dates

Submit daily and weekly activity reports as required.
1. Market Feedback

- Collect customer feedback during sales conversations.
- Identify common customer objections and requirements.
- Share relevant market feedback with the Sales Manager.
- Identify recent customer segments and potential business opportunities.
- Monitor customer and competitor trends where required.

1. Digital & AI Tools

- Use CRM, Google Sheets, WhatsApp, email, and other digital sales tools.
- Use AI tools for lead research, sales preparation, follow-up planning, and productivity.
- Maintain accurate digital records of customer interactions.
- Learn and adopt new digital tools introduced by the company.

Work From Home Requirements Since this is a Work From Home position, the candidate must have:

- A personal laptop or desktop.
- Reliable high-speed internet connection.
- Smartphone with WhatsApp.
- A quiet and professional environment for making calls.
- Basic backup arrangement for internet/power where possible.
- Ability to attend online meetings and training sessions.




- Ability to remain available during assigned working hours.

Key Performance Indicators (KPIs) KPIMeasurementCalling ActivityDaily outbound callsConnected CallsSuccessful customer conversationsCall QualityMeaningful sales conversationsLead GenerationQualified leads generatedFollow-UpsFollow-ups completedAppointmentsQualified meetings scheduledConversionProspects converted into customersRevenueSales/revenue generatedCRM AccuracyTimely and accurate updatesTarget AchievementMonthly performance against target

Required Skills

- Excellent verbal communication skills.
- Good Hindi and English communication.
- Punjabi communication will be an advantage.
- Strong convincing and persuasion skills.
- Good listening and questioning ability.
- Robust follow-up skills.
- Confident telephone communication.
- Ability to handle objections professionally.
- Customer-focused approach.
- Comfortable working with daily and monthly targets.
- Basic computer knowledge.
- Ability to use CRM, Google Sheets, WhatsApp, email, and video-conferencing tools.

Qualification
- Graduate preferred.
- Candidates with relevant experience in telesales, telecalling, telemarketing, inside sales, customer service, or business development may also apply.

Experience 0–3 years of experience in:

- Telesales
- Telecalling
- Telemarketing
- Inside Sales
- Lead Generation
- Customer Support
- Business Development

Freshers can also apply if they have strong communication, convincing, and customer-handling skills. Ideal Candidate The ideal candidate should be:

Confident → Communicative → Target-Oriented → Self-Disciplined → Persistent → Customer-Focused → Strong at Follow-Up The candidate should be comfortable working independently from home and should understand that successful telesales is not simply about making calls.

The objective is

Call → Connect → Understand → Qualify → Follow Up → Convert → Build Relationship

Career Growth

Telesales Representative → Senior Telesales Representative → Team Leader → Telesales Manager → Business Development Manager

How to Apply

Interested candidates can share their updated CV with Kheewa Incorporation.

Contact: (phone hidden)

Kheewa Incorporation

Building businesses through sales, technology, marketing and business development.

📌 Telesales Representative (India)
🏢 Kheewa Incorporation
📍 India