Telephone Operator

Position Title: Telephone Operator

Department: Administration

Reports To: Administration Manager

Job Summary:

The Telephone Operator is responsible for handling all incoming and outgoing calls in a professional and courteous manner. The role involves directing calls to the appropriate departments, providing basic information to patients and visitors, handling emergency communication promptly, and ensuring smooth telecommunication operations within the hospital.

Key Responsibilities:

- Answer all incoming calls promptly and professionally.
- Transfer calls to the concerned departments, doctors, or staff members accurately.
- Handle outgoing calls as required by hospital departments.
- Provide general information regarding hospital services, visiting hours, departments, and contact details.
- Maintain proper telephone etiquette at all times.
- Attend emergency calls and communicate urgent messages immediately.
- Record and relay messages accurately and promptly.
- Assist patients and visitors with inquiries in a polite and helpful manner.




- Coordinate with various departments for internal communication.
- Maintain confidentiality of patient and hospital information.
- Ensure proper functioning of telephone systems and report any technical issues to the concerned department.
- Maintain call logs and records, if required.
- Support reception/front office activities when needed.

Required Skills & Competencies:
- Valuable communication and interpersonal skills.
- Pleasant and professional telephone etiquette.
- Ability to handle multiple calls efficiently.
- Basic computer knowledge.
- Ability to remain calm during emergency situations.
- Good listening and coordination skills.
- Fluency in English, Hindi, and regional language preferred.

Educational Qualification:

- Minimum HSC/Graduate in any discipline.

Working Conditions:

- Rotational shifts, weekends, and holidays as per hospital requirements.

Contact Person : Ms. Taniya - HR Executive Contact No. (phone hidden)

Email address : [email protected]

📌 Telephone Operator (Mumbai)
🏢 Criticare Asia Multispeciality Hospital
📍 Mumbai