- Make outbound calls to customers with overdue EMIs or loans.
- Politely remind customers to make timely payments.
- Explain EMI payment options and resolve basic queries regarding dues.
- Update the system with call details, follow-up dates, and payment status.
- Coordinate with the collection team for on-ground follow-up if needed.
- Ensure recovery targets are met on a daily/monthly basis.
- Handle customer objections and disputes tactfully.
- Maintain professionalism and compliance with all company and regulatory standards.
Key Skills Required:
- Positive communication and negotiation skills (Hindi proficiency is a must; English is a plus).
- Basic understanding of financial products like loans and EMIs.
- Ability to handle pressure and meet recovery targets.
- Computer literacy and familiarity with CRM tools.
Preferred Qualifications:
- Any Graduate
- Prior experience as a debt recovery agent, Tele collection