Position: Technical Support Executive:

Job Description: Dsoft Infotech Pvt. Ltd is hiring smart and enthusiastic Technical Support Executive. The Candidate having accounting background with good convincing and communication skill in English, Hindi, Gujarati. Well Experienced in client support related to ERP software with installation and routine query addressing approach. Add-on preference for candidates having client servicing exposure in accounting or finance domain.

Technical Skills: Proficiency in preparing excel reports and MIS handling etc.

Eligibility Criteria: B.Tech, B.E, BCA, MCA, Bsc.IT, Msc.IT

Job Location: Rajkot.

Experience: 1 to 3 Years of experience in Technical support.

CTC Package: As Per Company.

Technical Support Executive Profile:

- Provide technical support to customers through calls, emails, chat, and remote assistance.
- Understand customer issues, identify the root cause, and provide quick and effective resolutions.
- Troubleshoot software, application, database, network, and system-related issues.
- Assist customers with software installation, configuration, updates, and basic troubleshooting.
- Guide customers on product features, functionality, and proper usage.
- Create, update, and maintain support tickets with accurate issue details and resolution status.
- Escalate complex technical issues to the appropriate development/product team and follow up until resolution.
- Coordinate with internal teams such as Development, QA, Implementation, and Customer Success to resolve customer issues.
- Maintain proper documentation of recurring issues, solutions, and troubleshooting procedures.




- Monitor and ensure timely resolution of customer queries within defined TAT/SLA.
- Conduct remote sessions to diagnose and resolve issues at the customer's end.
- Identify recurring problems and share feedback with the product/development team for product improvement.
- Assist in testing fixes and verifying issues after resolution.
- Maintain a professional and customer-friendly approach while handling technical queries.
- Follow company processes, security guidelines, and customer data confidentiality requirements.
- Maintain regular follow-ups with customers to ensure issue closure and customer satisfaction.

Key Skills:

- Good understanding of software/application troubleshooting
- Strong knowledge of SQL/database concepts is an advantage
- Basic knowledge of networking, Windows, hardware, and system configuration
- Good analytical and problem-solving skills
- Strong communication and customer-handling skills
- Ability to understand technical issues and explain solutions in simple language
- Ticketing/CRM tools knowledge
- Ability to work under pressure and handle multiple customer issues
- Willingness to learn new software/products quickly.

Company Culture: Our Team comprises motivated individuals that help each other to do remarkable things every day. We face challenges together and we win together. And just like other humans,



we make mistakes, but we learn from them quickly.

Company Brief:

With a rich history spanning 35 years, Dsoft Infotech Pvt Ltd has been a leading provider of world-class creative solutions to prominent jewelry industry in India and overseas. Distinguished for its commitment to excellence, Dsoft has been instrumental in delivering top-notch ERP software products, namely ORNATE, meticulously designed to meet the unique demands of the retail jewelry industry and PROFIT NX for accounting solutions. In addition to its flagship offerings, Dsoft boasts a diversified portfolio through its sister concern, Dsoft Innovations LLP.

The subsidiary owns FREEDEEM, a local commerce app that has made a significant impact in the market. The latest addition to Dsoft's impressive lineup is SUVARNA SETU, a personalized mobile app platform tailored exclusively for jewelers.

The company is well known in the jewellery segment for its brand ORNATE. ORNATE addresses all the basic requirements of retail and wholesale jewelers. ORNATE has the highest market share in the country with more than 5000 jewelers using the different solutions in 23 states of the country. Some of the leading jewellers of the country are using ORNATE range of solutions. The company has head office at Rajkot and branch office at Ahmedabad with the total employee strength of 50+ people.

Dsoft remains at the forefront of the industry, continuously adapting to the evolving needs of jewelry businesses and leveraging technology to redefine the future.

For more company details:

www.ornatesoftware.com

📌 Technical Support Executive (Rajkot)
🏢 Dsoft Infotech
📍 Rajkot