HotelKey is looking for a Tier 1 Technical Support Specialist with 1–2 years of experience to join our growing services team. In this role, you will support client operations for our cloud-based Property Management System (PMS) and suite of ancillary hospitality applications. You will troubleshoot functional issues/calls, manage client tickets, and contribute to continuous service level improvements for a cutting-edge hospitality platform.

Key Responsibilities

Responsibilities :

- Resolve all tickets raised by clients

- Troubleshoot functional issues of clients on the HotelKey PMS

- Train end users on how to use the product

- Monitoring error logs for Interfaces to HotelKey PMS

- Meet all SLA requirements and help maintain Key Performance Matrix

- Compile, review and monitor daily / weekly performance of the Project





- Identify improvement areas and implement measures to maximize customer satisfaction levels.

- Assess customer feedback, and evaluate areas of improvements based on critical feedback

- Participate in internal and external (Client retained external audit agency) audits and reviews for the project.

- Work with client IT teams and support knowledge across the team

Requirement :

- Experience in Tier I Support activities

- Excellent people management skills and communication skills required

- Positive Analytical and presentation skills

- Knowledge of Microsoft Word and Excel

- Experience in Hospitality Industry property management is a plus.

📌 Technical Support Agent (Nagpur)
🏢 HOTELKEY INDIA PRIVATE
📍 Nagpur