Technical Project Manager AI / Contact Center

Job Title: Technical Project Manager – AI / Contact Center

Experience: 9+ Years

Location: Any Location / Open to PAN India

Employment Type: Full-Time

Industry: BFSI / Payments / Technology

We are looking for an experienced Technical Project Manager with strong expertise in AI-based Contact Center and Back Office implementations. The ideal candidate should have hands-on experience leading large technology programs involving AI, automation, cloud transformation, Contact Center platforms and enterprise applications.

Key Responsibilities

- Lead end-to-end AI-based Contact Center and Back Office implementation programs.
- Manage programs involving IVA, Agent Assist, Unified Desktop, AI-based IVR and other AI/automation solutions.
- Lead technology programs within BFSI / Payments environments.
- Manage Genesys and Microsoft Dynamics related implementation/integration programs.
- Drive Cloud Migration and Cloud Transformation projects.
- Handle project planning, estimation, budgeting, governance and delivery.
- Manage vendors, partners and technology stakeholders.
- Own project financial control, resource planning and delivery timelines.
- Work closely with clients and senior stakeholders to understand requirements and ensure successful delivery.
- Identify project risks,



dependencies and mitigation plans.
- Lead cross-functional technical teams and ensure timely project execution.

Must-Have Skills

- 9+ years of overall experience in Project / Program Management.
- Strong experience in AI-based Contact Center & Back Office implementations.
- Experience with solutions such as:
- IVA – Intelligent Virtual Assistant

- Agent Assist

- Unified Desktop
- AI-based IVR

- Contact Center Automation
- Proven experience managing AI / Automation technology programs in BFSI / Payments.
- Solid exposure to Genesys.
- Strong exposure to Microsoft Dynamics.
- Experience in Cloud Migration / Cloud Transformation projects.

- Strong knowledge of

- Project Planning

- Estimation

- Governance

- Vendor Management

- Financial Control

- Risk Management
- Excellent client-facing and stakeholder management skills.
- PMP Certification – Mandatory/Preferred as per client requirement.

Good to Have

- AI/ML Certification or relevant exposure
- Python exposure
- PRINCE2
- Agile methodologies
- CSM / SAFe certification
- Experience in BFSI / Payments domain

Salary Salary: Based on experience, relevant skill set and current CTC.

Expected CTC: To be discussed based on profile and experience.

📌 Technical Project Manager AI (Chennai)
🏢 AGM Infra Solutions
📍 Chennai